We aim to provide the highest levels of customer service. Hopefully you won't need to return an item, however, if you do, it is our aim to make this as simple as possible.
Our returns policy varies by varies by the different products and services we offer, as set out by the guidance below. Please note that your statutory legal rights are not affected by this guidance.
Returns Policy for Rented Artwork
All of our art rental agreements include a 10-day free trial period (we will change the art or refund your rental fees if you are not 100% satisfied). A copy of our rental agreement will be issued to all art rental customers prior to installation.
Returns Policy for Standard Items Purchased
If for any reason you are not happy with a standard item purchased from our website, you can return it to us within 10 days for a replacement or a full refund (less the delivery costs). Please follow the guidance below:•You may cancel your order by giving us notice of cancellation within 10 days of the date of delivery to you. Such notice must be given by email or in writing (post). Please include your order number/invoice when returning the item.
•If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.
•On cancellation for whatever reason, you must return the goods to us at your cost
•Where the goods are being returned because they are faulty, incorrect goods or because of unsuitable substitution by us, we will meet the cost of returning the goods to us but we ask that you allow us to nominate the carrier in advance.
•Returned items should be unused, in a saleable condition, with their original packaging and with all component parts received.
•We will process refunds due to you as soon as possible and, in any case, no later than 28 days from the day you have given notice of your cancellation.
•We usually refund any money received from you using the same method originally used by you to pay for your purchase.
Returns Policy for Bespoke Made-to-Order Products
The above returns policy does not apply to bespoke products, such as acoustic art panels, made-to-measure picture frames/mounts, or commissioned / printed artwork. We are not able to offer any exchanges or refunds for bespoke goods where they have been supplied correctly.
In the unlikely event that your bespoke products are faulty or supplied incorrectly, please contact us within 5 working days of receiving your order, and email us some photos. We will then discuss the best way of resolving this for you, via a refund or producing a replacement.
Comments, complaints and feedback
We really value your feedback - good or bad. So, if for any reason your order hasn't met your expectations, please get in touch with us on 0207 359 3964, or email us at firstname.lastname@example.org, so we can do better next time. We aim to respond to all complaints within a maximum of 5 working days.